If at the time of delivery and/or within 7 days from the date of delivery of the product/s, if any defect is found, then the buyer of the product/s can ask for replacement of the product/s from the seller subject to the following terms and conditions:
1. Notify seller of any defects in the product/s at the time of delivery of the product/s and/or within 7 days from the date of delivery and the same product/s will be replaced in return of the defective product/s.
2. Replacement can be for the entire product/s or part/s of the product subject to availability of the same with the seller.
3. For Defect related claims, send us a Video Proof of opening the Parcel. Once you receive the parcel after making payments make a video of opening of the parcel. Before tearing the packing make sure you clearly show the parcel along with clear view of your order details. Then open the parcel and check the product.
→ These return and replacement policies will hold valid on all products listed on the
website, until and unless in special circumstances or products, where separate
holding replacement and return policies will be mentioned with those products.
Following products shall not be eligible for return or replacement:
• Damages due to misuse of product;
• Incidental damage due to malfunctioning of product;
• Any consumable item which has been used/installed;
• Products with tampered or missing serial/UPC numbers;
• Any damage/defect which are not covered under the manufacturer's warranty
• Any product that is returned without all original packaging and accessories, including the box, manufacturer's packaging if any, and all other items originally included with the product/s delivered;
• Jewellery which is 'made to order' on customer's request
• Products sold under "Buy 1 Get 1" Offer can only be replaced for issue in sizes with same products.
→ On Clothing, Footwear and Jewelry, qualified sellers accept 7 day exchange subject to the following conditions:
→ Clothes and footwear are not used (other than for trial), altered, washed, soiled or damaged in any way.
→ Original Tags and packaging should be intact. For items that come in branded packaging, the box should be undamaged.
→ Any 'Made to order' based product ( eg. jewellery, Lehangas, Poshakhs , Shirt , All Jodhpuris, All Achkans, Breeches Innerwear, lingerie, socks and clothing freebies) are not covered under the return and replacement policy.
→ Damaged or defective clothing and footwear products are meanwhile covered by Return & Replacement Policies.
→ If Rajanyas has suspicion or knowledge, that any of its buyers and sellers are involved in any activity that is intended to provide claims or information that is false, misleading or not genuine, then Rajanyas may while reserving its rights to initiate civil and/or criminal proceedings against member may also at its sole discretion suspend, block, restrict, cancel the Display Name of such buyer and seller and /or disqualify that user and any related users from availing protection through this program.
→ Rajanyas reserves its right to initiate civil and/or criminal proceedings against a user who, files a invalid and/or false claims or provides false, incomplete, or misleading information. In addition to the legal proceedings as aforesaid, Rajanyas may at its sole discretion suspend, block, restrict, cancel the Display Name [and its related Display Names] of such user and/or disqualify that user and any related users from availing protection through this program. Any people who, knowingly and with intent to injure, defraud or deceive, files a Fraudulent
Complaint containing false, incomplete, or misleading information may be guilty of a criminal offence and will be prosecuted to the fullest extent of the law.